About Us
Meet Our Sales Team
As soon as you meet one of our sales professionals, you will know that you are right at home. With the strong and the personal touch that you receive, you will quickly appreciate that this first point of contact is just the beginning of what is going to be a long-term relationship.
We embrace the reality that we are in the relationship business. Building sincerely responsive connections with customers has become our defining attribute. We are proud to have a dedicated team of waste removal and portable toilet experts at your disposal.
With decades of combined experience in the waste and portable toilet industries, our sales team has the knowledge, expertise and strong personal desire to make all of your waste and portable sanitation projects run seamlessly.
Meet Our Customer Care Team
Your relationship with our organization often starts with one of our sales professionals, and in many cases that bond continues for years and years. You will discover and come to appreciate that the individuals on our customer care team are prompt, reliable and dedicated to anticipating your needs and providing the stress-free relief you need before you even need it.
Our dedicated and experienced customer care team will provide the day-to-day interaction critical to making your experience one that is efficient, repeatable and predictable.
In fact, we strive to provide viable waste removal and portable toilet solutions for any and all situations. No job is too big or too small for us to handle. Our staff of enthusiastic customer care representatives is knowledgeable and ready to work hard to meet all of your expectations.
Meet Our Accounting Team
Our efficient accounting team at Gainsborough Waste and Texas Outhouse is a rare find in today’s waste industry environment.
With more than 139 years of combined experience in accounting, our Chief Financial Officer, accountants, billing specialists and collectors have the can-do attitude and knowledge to handle any of your accounting needs, no matter how easy or complex.
Meet Our Drivers
The drivers of Gainsborough Waste and Texas Outhouse are the unsung heroes of our companies. As frontline employees, we rely on them to represent our brands and keep our customers happy through their hard work, timeliness and positive attitude.
Each driver has the knowledge, skills and ability necessary to anticipate their next move. However, what is truly special about them is their desire to work collaboratively with our customer care representatives and dispatchers to ensure that their next move is the right move to keep our customers smiling.
We’re proud to have the very best drivers as part of our team of exceptional employees!
Meet Our Dispatchers
The great multitaskers of Gainsborough Waste and Texas Outhouse, our devoted team of dispatchers is the conduit of our companies, funneling information about each job through the proper channels from customer care to drivers. Every job is the most important job, without exception. Though this is no small task, our dispatchers live up to big expectations, handling dozens of jobs every day efficiently and effectively.
With years of experience behind every headset, each dispatcher has developed the knowledge and intuition needed to guide our drivers through any situation, no matter how unique or unusual. This aptitude, combined with extensive knowledge of the Greater Houston area has given them the ability to quickly assess any situation, identify issues and come up with timely, creative solutions that lead to happy, satisfied customers.
Meet Our Operations Team
Behind every great company is an even greater team of operations specialists who keep the place running. Our talented supervisors, dispatchers, mechanics and yard guys are the true MVPs of our companies, tackling the toughest problems day in and day out and coming up with creative solutions for every issue. The hard work and dedication of each team member allows us to go the extra mile for every customer, no matter how big or small of a job.